Return & Refund Policy
At Rana Electric Store, customer satisfaction is our priority. We aim to provide high-quality electrical and electronic products with reliable service. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
Products may be eligible for return or exchange under the following conditions:
- The item received is damaged, defective, or not working properly.
- The wrong product was delivered.
- The product has missing accessories or parts.
- The item is significantly different from the product description shown on the website.
To qualify for a return:
- The request must be submitted within 3 days of receiving the order.
- The product must remain unused and in original condition.
- Original packaging, invoice, manuals, warranty cards, and accessories must be included.
- Proof of purchase is required for all return requests.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or improper installation.
- Burnt or physically damaged electrical items.
- Items without original packaging or missing accessories.
- Clearance, discounted, or sale items.
- Customized or specially ordered products.
- Products damaged due to voltage fluctuation or wrong wiring connection.
Damaged or Defective Products
If you receive a damaged or defective item:
Reporting Procedure
- Contact our support team within 24 to 48 hours after delivery.
- Share:
- Order number
- Product images
- Clear photos or videos of the issue
- Unboxing video (recommended for faster processing)
Inspection Process
Our technical team may inspect the reported issue before approving replacement or refund requests.
Approved cases may receive:
- Product replacement
- Store credit
- Partial refund
- Full refund (where applicable)
Exchange Policy
We offer exchange services only for eligible products.
Exchange Conditions
- Exchange requests must be raised within the allowed return period.
- Replacement depends on product availability.
- If the same product is unavailable, an alternative item or store credit may be offered.
Refund Policy
Refunds are processed only after returned items are received and inspected.
Refund Processing Time
- Approved refunds are usually processed within 7 to 14 business days.
- Refunds will be issued through the original payment method whenever possible.
Non-Refundable Charges
The following charges are non-refundable unless the error is from our side:
- Shipping fees
- Cash on delivery charges
- Installation charges
Order Cancellation
Orders may be cancelled before shipment confirmation.
Cancellation Terms
- Orders already shipped cannot be cancelled.
- Rana Electric Store reserves the right to cancel orders due to:
- Product unavailability
- Pricing errors
- Suspicious transactions
- Incomplete customer information
If payment has already been made for a cancelled order, the refund will be processed accordingly.
Return Shipping
Customer Responsibility
Customers may be responsible for return shipping costs unless:
- The wrong item was delivered
- The product arrived damaged or defective
We recommend secure packaging while returning products. Rana Electric Store is not responsible for items damaged during return transit.
Warranty Claims
Certain products may include manufacturer warranty coverage.
Warranty Coverage
Warranty claims are handled according to the respective manufacturer’s warranty terms and conditions. Physical damage, water damage, power surges, and improper use are generally not covered.
Contact Information
For return, refund, exchange, or warranty support, please contact:
Customer Support
- Website: Rana Electric Store
- Contact Page: Contact Us
Policy Updates
Rana Electric Store reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.
Based on common electronics and eCommerce return standards referenced from multiple online retail policies.